Sage Therapy
Effective Date: 30 May 2026
At Sage Therapy, I am committed to protecting your privacy and handling your personal information with care. This Privacy Policy explains how I collect, use, store and protect personal information when you visit my website, make an enquiry, book an appointment, or engage with my services.
As a Clinical Social Worker and health service provider, I comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
1. Information I Collect
Through my website, I may collect personal information including:
• Your name
• Your email address
• Your phone number
• Information you choose to provide through contact forms, booking forms, or email enquiries
This information is collected when you:
• Submit a contact or enquiry form
• Book a consultation or appointment
• Contact me via email or phone
If you become a client, I may also collect health and clinical information relevant to providing therapeutic services. This information is collected and stored securely within my practice management system, Halaxy.
I may also collect non-identifiable website usage data through standard analytics tools, such as browser type, pages viewed, time spent on the website, and IP address.
2. How I Use Your Information
I use the information I collect to:
• Respond to enquiries
• Arrange appointments and provide therapeutic services
• Maintain client records
• Manage administrative and billing processes
• Improve my website and services
• Meet legal, professional and regulatory obligations
Your personal information will only be used for purposes directly related to your enquiry or care, unless otherwise required or permitted by law.
3. How I Store and Protect Your Information
Website enquiry information is stored securely and may be transferred into my practice management system if you proceed with an appointment.
Client records, including clinical and health information, are stored securely within Halaxy, which is designed to meet Australian healthcare privacy and security standards.
I take reasonable steps to protect your personal information from loss, misuse, unauthorised access, modification or disclosure.
4. Sharing Your Information
I do not sell or rent your personal information.
Your information may be shared only with:
• Service providers who support the operation of my practice, website, or technology systems
• Halaxy for practice management and record keeping
• Other healthcare providers where you have provided consent or where disclosure is required for your care
• Government agencies, courts, regulators or other organisations where required or authorised by law
All service providers engaged by Sage Therapy are expected to maintain appropriate privacy and confidentiality standards.
5. Website Analytics, Advertising and Cookies
My website may use cookies and third-party services including:
Google Analytics
Google Ads
Google Tag Manager
These tools help me understand how visitors use my website, improve website performance, and measure the effectiveness of advertising campaigns.
These services may collect information such as:
• IP address
• Browser type
• Device information
• Pages viewed
• Time spent on the website
• Website interactions
This information is generally aggregated and does not personally identify you.
You may choose to disable cookies through your browser settings at any time.
6. Telehealth Services
If you participate in online therapy sessions, your information may be transmitted through secure telehealth and communication platforms.
While reasonable steps are taken to protect your privacy, no electronic transmission can be guaranteed to be completely secure.
7. Accessing or Correcting Your Information
You may request access to the personal information I hold about you and request corrections if the information is inaccurate, incomplete or out of date.
Requests can be made using the contact details below, and I will respond within a reasonable timeframe.
8. Links to External Websites
My website may contain links to external websites or services.
I am not responsible for the privacy practices, content or security of those external websites.
9. Contact Information
If you have questions about this Privacy Policy or wish to request access to or correction of your personal information, please contact:
Chelsea Gokcay
Sage Therapy
Email: cbgokcay@gmail.com
Phone: 0450 671 403
10. Updates to This Policy
I may update this Privacy Policy from time to time to reflect changes in legal requirements, technology, or my services.
The most current version will always be available on this website.
